Terms of Service

By accessing or using the Unicorn Moving website, requesting an estimate, or booking a move, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

Unicorn Moving provides residential and commercial moving services across the Las Vegas valley — Las Vegas, Henderson, North Las Vegas, Summerlin, Spring Valley, and Paradise. Services include loading, unloading, packing, and furniture assembly/disassembly. All moves are subject to crew availability and scheduling.

Estimates provided through our website or by phone are based on the information you provide about your inventory, addresses, and service needs. An estimate is a good-faith quote, not a fixed or guaranteed total — your final price is determined by actual billing (Section 4) and may differ from the estimate if the scope of the move changes. You will have the opportunity to review and accept your estimate before your move.

Local moves are billed hourly with a 4-hour minimum, and your rate is set by crew size — the number of movers on the job. We track time on a live, on-site timer: beyond the 4-hour minimum, time is billed to the nearest minute, never rounded up to the next hour. Billable time begins once our crew has completed the walkthrough of your home and you have signed the bill of lading, and ends when your move is complete. Your final price reflects the actual time on the timer.

A move is confirmed once you accept your estimate and Booking Agreement through the customer portal. Cancellations made more than 48 hours before the scheduled move date will receive a full refund of any deposit. Cancellations within 48 hours may be subject to a cancellation fee. Rescheduling is available subject to crew availability.

Unicorn Moving reserves the right to refuse or discontinue service for any lawful reason, including safety concerns, inaccurate information provided at booking, or circumstances that would make safe completion of the move impossible. We do not refuse service on the basis of race, color, national origin, religion, sex, disability, or any other protected characteristic. The full terms governing service refusal, your warranty of truthful information, and the claims procedure for any losses or damage are set out in the Booking Agreement at unicorn-moving.com/legal/booking-agreement.

Unicorn Moving handles your belongings with reasonable care, using pads, shrink wrap, and straps as standard. If our crew causes damage to an item during your move, the claim is handled directly with Unicorn Moving — contact us promptly and we will work with you to make it right. Unicorn Moving is not liable for items packed by the customer (PBO — Packed By Owner) unless damage to the container is evident, nor for pre-existing damage, normal wear, or items of extraordinary value not disclosed in advance.

All loss and damage claims must be submitted in writing with an itemized list of affected items, purchase documentation, and photos within 9 months of your move date as required by federal law (49 U.S.C. § 14706(e)). The Bill of Lading and inventory serve as the authoritative record of item condition. Full claims procedure: unicorn-moving.com/legal/booking-agreement (Section 8).

You are responsible for: providing accurate inventory information; securing valuables, medications, and important documents separately; ensuring clear access paths at both pickup and delivery locations; disclosing any access challenges (stairs, elevators, long carries, gated communities); and being present or having an authorized representative present during the move.

Unicorn Moving cannot move or handle hazardous materials, flammable liquids, explosives, perishable goods, live plants or animals, or illegal substances. We reserve the right to refuse to handle any item that poses a safety risk to our crew or equipment.

Payment is due upon completion of services unless otherwise agreed in writing. We accept credit/debit cards and electronic payments through the customer portal. A deposit may be required to confirm your booking. All prices are in US dollars.

We collect personal information (name, phone, email, addresses) solely to provide moving services and communicate with you about your move. We do not sell your information to third parties. See our Privacy Policy for full details.

Any disputes arising from these terms or our services will be resolved first through good-faith negotiation. If a resolution cannot be reached, disputes will be subject to binding arbitration in Clark County, Nevada, under the rules of the American Arbitration Association.

To the maximum extent permitted by law, Unicorn Moving's total liability for any claim arising from our services shall not exceed the total amount paid for the specific move giving rise to the claim.

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date and version number. Continued use of our services after changes constitutes acceptance of the revised terms; where appropriate we will ask you to agree again.

Sections 14–17 govern your use of the Unicorn Moving website, applications, and any APIs (the "Site"), in addition to the moving-service terms above. You agree that you will not, and will not permit any third party or automated agent to:

(a) Automated access & scraping. Access, search, copy, harvest, index, scrape, crawl, spider, or monitor any part of the Site or its content by automated means — including bots, scrapers, crawlers, headless browsers, or scripts — without our prior express written permission.

(b) Circumvent controls. Bypass, disable, or interfere with any rate limit, access control, authentication, CAPTCHA, bot-detection system, or the directives of our robots.txt file; or use proxies, IP rotation, or device/browser fingerprint manipulation to evade any block or limit we apply.

(c) Bulk extraction. Bulk-download, aggregate, or systematically retrieve text, images, 3D/GLB models, pricing, listings, or other data from the Site, or use the Site or its data to build, train, or populate a competing product, dataset, or model.

(d) Fraudulent or automated submissions. Submit false, fraudulent, automated, or bot-generated form submissions, quote requests, inquiries, or reviews, or use the Site to generate fake leads or to interfere with our advertising, analytics, or budget.

(e) Overload or disrupt. Use the Site in any manner that could disable, overburden, damage, or impair it, or interfere with any other party's use, including any denial-of-service activity.

(f) Reverse engineering. Reverse engineer, decompile, or attempt to derive the source code or underlying structure of the Site, except where this restriction is prohibited by applicable law.

The Site and all content made available through it — including the furniture catalog, product descriptions, photographs, 3D/GLB models, compiled data, software, text, graphics, and the selection, arrangement, and compilation thereof — are owned by Unicorn Moving or its licensors and are protected by copyright, trademark, database, and other intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for its intended purpose of evaluating and booking moving services. No other rights are granted. You may not copy, reproduce, distribute, publicly display, or create derivative works from any content except as expressly permitted.

If we make any API or data feed available, your use is subject to these Terms and any additional API terms, keys, quotas, and rate limits we specify. We may throttle, suspend, or revoke access at any time. Automated or programmatic access to the Site or its data without a written agreement with us is not permitted.

We may, but are not obligated to, monitor use of the Site and log request metadata — including IP address, network/ASN, user-agent, and request patterns — to detect and prevent abuse. We reserve the right to investigate, rate-limit, challenge, block, suspend, or terminate access, and to pursue all available legal and equitable remedies, for any actual or suspected violation of these Terms.

Questions about these terms? Reach us at (725) 279-5959 or email [email protected]. Unicorn Moving — Las Vegas, Nevada.