Household portal entry terms — v2.7
Version: v2.7 (align with CUSTOMER_PORTAL_TOS_VERSION in the app)
These terms govern your use of the move portal (the website you open with your private job link). They are between you (the household user) and Unicorn V5 ("we," "us," "our"), as the operator of the software. Your moving company is Unicorn Moving LLC, a Nevada limited liability company (the "mover," "carrier," or "Tenant" in our platform agreements).
Your moving company is solely responsible for the physical move, pricing, estimates, bills of lading, insurance, licenses, and all contracts and disclosures they must give you under federal and state law. If anything in these terms conflicts with a written agreement between you and your mover, your agreement with your mover controls for the move itself.
The long-form Terms of Service for moving companies that subscribe to Unicorn V5's software is available at /terms. You are not asked to accept that full document here; this file is the household-facing portal terms for portal entry.
Other documents you may see in the portal (at the right time):
docs/CUSTOMER_PORTAL_ESIGN_CONSENT.md).docs/CUSTOMER_PORTAL_TERMS_PHOTO_AUDIT.md).The portal is a software interface only. It helps you interact with information and workflows your mover sets up. It does not:
The portal may present choices (such as valuation coverage) that become part of your binding move contract with your mover. Your mover is solely responsible for ensuring you understand them and for providing any required disclosures or brochures.
Your link is private and unique. Do not share it with anyone who should not see your move details or make decisions for your household. If you believe your link was compromised, contact your mover promptly so they can take appropriate steps (including reissuing access if their process allows).
Before using questionnaire, inventory, or booking features, you must confirm in the portal that you are authorized to act for this household on this move (for example, you are a member of the household being moved, the primary contact named on the job, or someone the household has asked to complete the portal on their behalf). If you are unsure whether you should use this link, stop and contact your mover.
You agree to use the portal only for lawful purposes and in good faith. You agree not to:
We may suspend or block access that appears abusive or unlawful.
5.1 Your mover's responsibilities
Your mover is responsible for:
5.2 Unicorn V5's role
Unicorn V5 provides software to your mover. Using the portal does not, by itself, create a moving contract between you and Unicorn V5 for carriage, labor, or storage. Unicorn V5 is not your motor carrier. Questions about claims, loss, damage, delays, or disputes about the move should be directed to your mover and handled under your mover's contracts and applicable law.
Summary only. If your move is interstate, it is subject to FMCSA rules under 49 CFR Part 375; your mover must provide required booklets, estimates, and disclosures. If your move is intrastate in Nevada, the Nevada Transportation Authority rules apply. Other states have their own requirements.
At estimate acceptance, the portal presents jurisdiction-specific checkboxes and links so you can confirm receipt of what your mover is required to give you. Your mover — not Unicorn V5 — is responsible for full compliance.
Summary only. Your mover's Booking Agreement (docs/MOVER_BOOKING_AGREEMENT.md, §4a) lists categories of items your mover will not load on the truck and that you must keep with you for the move — for example: cash, checks, jewelry, passports and identity documents, prescription medications, keys, firearms, hazardous materials, perishables, live plants and animals, and one-of-a-kind documents. The same section explains that articles of extraordinary value (over $100 per pound) are subject to limited liability under 49 CFR § 375.103 unless specifically listed in writing on the inventory and bill of lading before the move begins.
You will be asked to acknowledge this list at booking (when you accept the Mover Booking Agreement) and again on move day when you sign the bill of lading. The complete list, attestations, and consequences are in the Booking Agreement; this section exists only to point you to that document. Your mover's agreement controls for the items themselves.
Summary only. Federal and many state regulations require your mover to offer Released Value and Full Value-type options before your move. Valuation is not insurance; it sets the mover's maximum liability for loss or damage subject to the option you select.
You will choose coverage on a dedicated portal step before pricing, and acknowledge your selection again when you accept the estimate. Your mover is responsible for explaining options and providing required documentation.
8.1 What you submit
Information you enter or upload (addresses, contacts, inventory, optional photos, questionnaire answers) may be stored and processed so your mover can operate the job and so Unicorn V5 can provide the Platform.
8.2 Roles
For much of that data, your mover is the business or controller deciding why and how the data is used for your move; Unicorn V5 processes data on your mover's behalf as a service provider / processor under applicable privacy laws, consistent with our agreements with your mover.
8.3 Payments
When you pay through flows powered by Stripe, card and bank data are handled by Stripe under Stripe's terms and PCI rules. Unicorn V5 does not store your full card number or CVV on its own systems.
8.4 State privacy rights
If you reside in a state with consumer privacy rights, requests about data held for your move should usually be directed to your mover first. Unicorn V5 will cooperate as required by law and by our agreements with your mover.
When checkout is available, payments you authorize are typically processed by Stripe to your mover's connected Stripe account. Unicorn V5 does not hold, pool, or escrow your money. Chargebacks, disputes, and refunds are primarily between you, your mover, and Stripe. Deposit and cancellation policies are set by your mover.
Not part of this initial agreement. Listing inventory and completing your move details does not require home photos. If you choose to use photo audit or imaging features, you will be asked to accept a separate addendum at that time. See docs/CUSTOMER_PORTAL_TERMS_PHOTO_AUDIT.md.
Some parts of your move involve a separate written consent you review and sign in this portal before move day — for example, an in-home recording consent. Where recording is used, it is video only (no audio) of the in-home portion of your move, used internally for loss-and-damage documentation, crew safety, and training; it is never published, broadcast, or used for marketing. Your mover — Unicorn Moving LLC, a Nevada limited liability company, not Unicorn V5 — is the recording party, and is solely responsible for the recording, the consents required where you live and where the move takes place, and the retention, use, deletion, and security of any footage.
You review the full terms in that separate consent before you agree to it, and the portal records your acceptance (timestamp, version, IP address, user-agent, and a hash of the exact text shown).
Your privacy controls: you may ask the crew to pause recording or step away for a private moment; bathrooms and private spaces are not recorded; footage is encrypted, access-restricted, and automatically deleted after 12 months (or when any open claim is resolved, whichever is later). Questions should be directed to your moving company using the contact information they provided.
The portal's design, code, branding, and content (other than your uploaded materials) are owned by Unicorn V5 or its licensors. Unicorn V5 grants you a limited, revocable, non-exclusive right to use the portal for your household's move while your link is valid. You may not copy, scrape, reverse engineer, or misuse the Platform.
13.1 No warranties
The portal is provided "as is" to the extent permitted by law. Unicorn V5 disclaims implied warranties where allowed.
13.2 Cap on liability
To the fullest extent permitted by law, Unicorn V5's total liability arising out of or relating to your use of the portal (excluding gross negligence or willful misconduct, or liability that cannot be limited by law) is limited to the greater of (a) one hundred U.S. dollars (USD $100) or (b) the amounts you paid directly to Unicorn V5 for portal-specific fees in the twelve (12) months before the claim—not your move charges paid to your mover via Stripe.
13.3 No liability for the move itself
Unicorn V5 IS A SOFTWARE COMPANY, NOT A MOVING COMPANY. WE DO NOT TOUCH, HANDLE, TRANSPORT, LOAD, UNLOAD, OR STORE YOUR GOODS. ANY CLAIM RELATED TO THE PHYSICAL MOVE MUST BE DIRECTED TO YOUR MOVER.
Separate E-SIGN step before you sign your estimate. When you reach estimate acceptance, the portal will first ask you to review and consent to electronic records and signatures under the E-SIGN Act (and applicable state law). After that consent is recorded, you may complete the checkboxes and actions that constitute your electronic signature on the estimate and related disclosures.
The full text of that disclosure is in docs/CUSTOMER_PORTAL_ESIGN_CONSENT.md and is shown in the portal at that time.
To the extent permitted by law, you agree to indemnify and hold harmless Unicorn V5 and its affiliates, officers, and employees from claims arising from: (a) your misuse of the portal; (b) your uploaded content; or (c) your violation of these terms—except to the extent caused by Unicorn V5's gross negligence or willful misconduct.
We may update this document. The version you accept is stored on your job record. If we require re-acceptance, the portal will prompt you before you can continue using certain steps.
These terms are governed by the laws of the State of Nevada, excluding conflict-of-law rules. Subject to applicable consumer protections, you agree that exclusive jurisdiction for disputes between you and Unicorn V5 relating to the portal lies in the state or federal courts located in Clark County, Nevada, unless applicable law requires otherwise.
These terms (this version together with the checkbox consents recorded in the app) are the entire agreement between you and Unicorn V5 regarding use of the Customer Portal at entry. They do not replace your mover's estimate, bill of lading, E-SIGN disclosure, regulatory acknowledgments, or other move contracts and signatures you complete later in the flow.
Source document: docs/CUSTOMER_PORTAL_TERMS.md. The version string on the job record must stay aligned with CUSTOMER_PORTAL_TOS_VERSION in the codebase.