Privacy Policy

Unicorn Moving (“Unicorn Moving,” “we,” “us,” or “our”) is a moving company based in Las Vegas, Nevada. This Privacy Policy explains what personal information we collect from customers and website visitors, how we use it, and your rights regarding that information.

1. Information We Collect

We collect information you provide directly when requesting a quote, booking a move, or communicating with our team:

• Name — your full name or the name of the primary contact for the move.
• Phone number — mobile or home number used to reach you and, with your consent, to send SMS service updates.
• Email address — used to send confirmations, documents, and estimates.
• Service addresses — origin and destination addresses for your move (including floor, access details, and any special instructions).
• Inventory information — a description of items to be moved, room counts, and any declared value you provide.
• Payment information — processed securely through our payment processor; we do not store full card numbers.
• Communications — records of SMS, email, or in-app messages between you and our team.
• Video recordings — for certain in-home services, recordings may be made under a separate consent you review and sign before your move. Any such recording is video only (no audio), used internally for loss-and-damage documentation, safety, and training — never broadcast, sold, or used for marketing.

2. How We Use Your Information

We use the information we collect to:

• Schedule and coordinate your move, including crew dispatch and routing.
• Send appointment reminders and job status updates via SMS, email, or phone — only for your active booking.
• Provide quotes and estimates based on your inventory and service addresses.
• Process payments and maintain billing records.
• Comply with applicable Nevada state and federal regulations.
• Improve our services using aggregated, de-identified analytics (no individual identifiers).

3. SMS Messaging

By providing your mobile number when booking a move, you consent to receive transactional SMS messages from Unicorn Moving, including:

• Appointment confirmations and reminders.
• Crew dispatch notifications and day-of job status updates.
• Links to your secure customer portal for inventory and document review.

4. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• Service providers — vendors who help us operate our business (e.g., cloud hosting, SMS delivery, payment processing) under strict confidentiality and data processing agreements.
• Legal requirements — when required by law, court order, or to protect the rights and safety of our customers or team.
• Business transfers — in the event of a merger or acquisition, your information may transfer to the new owner under the same privacy protections.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations (typically up to 7 years for billing and tax records). SMS consent logs are retained as required under applicable telemarketing regulations.

6. Your Rights & Data Deletion

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of SMS communications at any time by replying STOP.

To exercise any of these rights, email us at [email protected] with the subject line “Data Request.” We will respond within 30 days.

7. Security

We use industry-standard safeguards including encryption in transit and at rest, access controls, and routine security reviews to protect your information. No system is 100% secure, and we encourage you to contact us immediately if you suspect unauthorized access to your account.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the date at the top of this page and, where appropriate, via email or in-app notice.

9. We Do Not Sell Your Information

We do not sell or rent your personal information, and we do not share it for advertising. If you have any privacy request, email [email protected] and we will respond within 30 days.

10. Contact Us