Support
Frequently Asked Questions
Everything you need to know about moving with Unicorn.
How do I get an estimate?+
Use our online tool — add your contact info, pick your furniture, set your move date, enter addresses, and choose a crew tier. You'll get a quote the same day. You can also call us at (725) 279-5959.
What areas do you serve?+
We service the entire Las Vegas valley — Henderson, North Las Vegas, Summerlin, Boulder City, and surrounding areas.
How far in advance should I book?+
We recommend booking at least 1–2 weeks in advance, especially for weekend and end-of-month moves which fill up fast. Weekday moves often have more availability.
What's included in every move?+
Every tier includes professional moving equipment, pads, shrink wrap, basic tools (for disassembly/reassembly), and a full-time crew. No surprise charges for standard equipment.
Do you offer packing services?+
Yes! When you select "Load & unload" (full service), you can add professional packing. Our crew packs your belongings the day before your move using industry-standard materials.
What if my move takes longer than expected?+
Local moves are billed hourly with a 4-hour minimum, and we give you an up-front estimate based on your inventory. If the actual inventory matches your estimate, the price stays the same. If there are significantly more items than estimated, we'll discuss it with you before proceeding.
Can I cancel or reschedule my move?+
Cancellations more than 48 hours before your move receive a full refund. Within 48 hours, a cancellation fee may apply. Rescheduling is available based on crew availability — just call us.
What items can't you move?+
We cannot move hazardous materials, flammable liquids, explosives, perishable food, live plants/animals, or illegal substances. When in doubt, ask us.
Do I need to be present during the move?+
You or an authorized representative should be present at both the pickup and delivery locations to direct the crew and sign off on the move.
How do I pay?+
We accept credit/debit cards and electronic payments through the customer portal. Payment is due upon completion of your move unless otherwise arranged.
Still have questions?
Call us at (725) 279-5959 — real humans, no phone trees.
