Legal
v1.4-2026-06-14 — Unicorn Moving
This is your move contract with Unicorn Moving. You will be asked to review and accept this agreement inside your customer portal before your estimate is signed. It is published here so you can read it at any time before booking.
Version: v1.4-2026-06-14 (align with MOVER_BOOKING_AGREEMENT_VERSION in the app)
This agreement is between you (the customer, "you," "your") and the moving company identified on your estimate (the "Mover," "we," "us," "our"). By submitting your payment method and confirming your booking through the customer portal, you agree to the following terms.
This agreement governs the booking, cancellation, payment authorization, service eligibility, and claims procedure for your move. It supplements — and does not replace — the Mover's written estimate, bill of lading, valuation disclosures, and any other documents required by federal or state law.
1.1 By providing your credit or debit card ("Payment Method") through the portal's secure payment form (powered by Stripe), you authorize the Mover to:
1.2 No deposit is charged at the time of booking. Your Payment Method is stored solely to secure your reservation and to enforce the cancellation policy described below.
1.3 You represent that you are the authorized cardholder or have explicit authorization from the cardholder to provide and authorize charges to this Payment Method.
1.4 You may update your Payment Method at any time by contacting the Mover directly before your scheduled move date.
2.1 Free Cancellation and Rescheduling. You may cancel or reschedule your move at no charge at any time before the scheduled move date. To cancel or reschedule, contact the Mover using the information provided in your estimate or portal.
2.2 Day-of-Move Cancellation Fee. If the Mover's crew has been dispatched to your location on your scheduled move date and you cancel the move, refuse service, or are unavailable at the confirmed address (a "Day-of Cancellation"), a cancellation fee will be charged to your Payment Method on file as follows:
Cancellation Fee = 4-hour minimum at the hourly crew rate quoted on your estimate.
For example, if your estimate quotes a 3-person crew at $179/hour, the day-of cancellation fee would be $716.00 (4 hours x $179/hour).
2.3 Calculation. The cancellation fee is calculated using: (a) the crew size specified on your accepted estimate, and (b) the hourly rate for that crew size as published on the Mover's rate sheet at the time of your estimate. The 4-hour minimum reflects the Mover's minimum labor commitment to dispatched crew. For intrastate Nevada moves, this cancellation fee applies as provided in the Mover's filed tariff.
2.4 No-Show. If you are not present at the confirmed pickup address when the crew arrives and cannot be reached within a reasonable time (30 minutes), this will be treated as a Day-of Cancellation under Section 2.2 above.
2.5 Mover-Initiated Cancellation. If the Mover cancels your move for reasons unrelated to your conduct or a breach of this agreement, no cancellation fee will be assessed, and any holds on your Payment Method will be released. A refusal or stoppage for cause is addressed in Sections 4a.4 and 5.3.
3.1 The cancellation fee described in Section 2 is the only charge that may be applied to your stored Payment Method without a separate, explicit authorization from you at the time of charge.
3.2 Payment for the actual moving services (labor, materials, additional fees) will be collected separately at the time of service or as otherwise agreed between you and the Mover, and will require your affirmative authorization at that time.
3.3 The Mover will not charge your stored Payment Method for any amount other than the cancellation fee described in Section 2 without your prior written or electronic consent.
4.1 If you believe a charge to your Payment Method was made in error or in violation of this agreement, contact the Mover directly to resolve the matter before initiating a chargeback with your card issuer.
4.2 Fraudulent chargebacks — disputes filed for charges that were properly authorized under this agreement — may result in collection action, and the balance may be referred to collections, to the fullest extent permitted by law.
4a.1 Items you keep with you. Regardless of whether the Mover would otherwise be willing to load them, the Mover will not transport the following on its truck, and you agree to remove these items from the home and transport them yourself:
4a.2 High-value articles (over $100 per pound). Under 49 CFR § 375.103 and Nevada Transportation Authority rules, the Mover's liability for an article whose actual value exceeds one hundred dollars ($100) per pound per article is limited unless that article is specifically listed in writing on the bill of lading as an article of extraordinary value before the move begins. You agree to identify any such article — including but not limited to fine art, antiques, oriental rugs, fine audio equipment, fine jewelry boxes, large or rare musical instruments, fine collectibles, and similar items — on the inventory and at the bill-of-lading step. Items not listed will not be treated as articles of extraordinary value for purposes of valuation or claims, regardless of their actual value.
4a.3 Customer attestation. By accepting this agreement and again by signing the bill of lading on move day, you represent that you have removed (or will remove before the crew arrives) every item listed in Section 4a.1, and that every article of extraordinary value over $100 per pound has been listed in writing on the inventory and bill of lading. For any item in Section 4a.1 that nevertheless ends up on the truck, and for any article over $100 per pound that was not listed, the Mover's liability is limited to the applicable valuation coverage or tariff terms. Nothing in this Agreement releases claims for theft or willful misconduct by the Mover's personnel.
4a.4 Right to refuse. The Mover may refuse to load any item the crew identifies as falling within Section 4a.1 or as an unlisted article of extraordinary value, and that refusal does not relieve you of any obligation under this agreement (including the cancellation fee in Section 2 if the refusal results in the move being aborted).
5.1 We may decline to provide moving services, or stop a move already in progress, at our sole discretion and for any lawful reason. Reasons we may refuse or stop a move include, without limitation: unsafe, hazardous, or inaccessible conditions at the origin or destination; abusive, threatening, harassing, or intoxicated conduct toward our crew; conditions that differ materially from what you described when booking; the presence of items listed in Section 4a; your failure to meet your obligations under this agreement; or a reasonable belief that the move involves fraud, misrepresentation, or unlawful activity.
5.2 We will not refuse or discontinue service on the basis of race, color, religion, national origin, ancestry, disability, sex, sexual orientation, gender identity or expression, age, or any other characteristic protected by federal or Nevada law. Our right to refuse service is a business and safety decision and is never a discriminatory one.
5.3 If we decline or stop a move because of your conduct, your breach of this agreement, or a condition you created or failed to disclose, the cancellation fee in Section 2 remains due, the same as a Day-of Cancellation. If we decline or stop a move for our own reasons unrelated to your conduct or breach, Section 2.5 applies and no cancellation fee is charged.
6.1 You agree to deal with us honestly and in good faith. You represent and warrant that:
6.2 Knowingly giving us false, fabricated, or materially misleading information — including a knowingly false claim under Section 8 — is a material breach of this agreement.
7.1 This section applies only to a claim, demand, dispute, chargeback, or lawsuit that is knowingly false, fabricated, fraudulent, or brought in bad faith. It does not apply to a good-faith claim or dispute, even one that is ultimately unsuccessful. Raising a genuine concern about your move is not a breach of this agreement, and nothing in this agreement prevents you from raising one, from contacting a regulator, or from leaving an honest review of your experience.
7.2 If you assert a claim, demand, or lawsuit against us that a court or an arbitrator determines to be fraudulent, fabricated, or brought in bad faith — or if you file a chargeback that is fraudulent as described in Section 4 — you agree to reimburse us, to the fullest extent permitted by law, for the reasonable costs we incur to investigate and defend it, including reasonable attorneys' fees, court or arbitration costs, and documented staff time.
7.3 This section is in addition to the chargeback terms in Section 4 and to any remedy available to us under Nevada law, including an award of attorneys' fees under NRS 18.010 for a claim brought without reasonable ground or to harass.
8.1 If your goods are lost or damaged during the move, you may file a claim with us. To be valid, a claim must:
8.2 You agree to give us a reasonable opportunity to inspect the items and the premises before the items are repaired, discarded, or altered, and to cooperate with our review of the move records — including the inventory you approved, the bill of lading you signed, and any body-camera video recorded for the move under our separate Body Camera Consent. You agree that these records are the authoritative record of the condition and handling of your goods and that we may rely on them in evaluating any claim.
8.3 How much we may be liable for is governed by the valuation coverage you selected and by Section 4a (items we will not transport, and unlisted articles of extraordinary value) — not by this Section 8, which governs only how a claim is filed and reviewed.
8.4 A claim that does not follow this process, or that is not filed within the applicable period, may be denied to the extent permitted by law. We will not deny a claim merely because it is large or inconvenient; we will deny a claim only for failure to meet these requirements or because it is not valid on its merits.
By confirming your booking, you acknowledge and agree that:
This agreement is governed by the laws of the State of Nevada, without regard to conflict-of-law principles. Any disputes arising under this agreement shall be resolved in the state or federal courts located in Clark County, Nevada, unless applicable law requires otherwise — except that, for interstate moves, you may elect arbitration of loss-or-damage claims as provided by 49 U.S.C. § 14708.
If any provision of this agreement is found to be unenforceable, the remaining provisions will continue in full force and effect.
For questions about this agreement, your booking, or to cancel or reschedule your move, contact your moving company using the phone number or email provided on your estimate.